Yes, you do not need to be at your phone to manage your voicemails. The CommPortal allows you manage many features of your phone service including your voicemails.
VOIP phone service is highly dependent on stable internet service. If your router is rebooted the NAT table will have been erased causing the phones to lose their dynamic connection to the VOIP server. To fix this, reboot your phone once your internet connection is working again.
Login to the CommPortal and go to the “Call Manager” tab. Click the “Weekly Schedule” tab. Change the hours there.
The phone are typically set to update their time against an NTP server once each day. If the date/time is incorrect it is usually when the phone is first configured. However, incorrect settings pertaining to time zone or daylight savings time could cause the time to be off by an hour. Report this problem to e-Tel so we can correct the problem.
Normally, e-Tel will handle changes like this but we can train you how to make these changes yourself.
Contact us at 270-441-7799 or email@example.com