e-tel hosted faq

Can I manage my voicemails when I am away from the office?

Yes, you do not need to be at your phone to manage your voicemails. The CommPortal allows you manage many features of your phone service including your voicemails.

I had to reboot my router and not my phones don’t work.

VOIP phone service is highly dependent on stable internet service. If your router is rebooted the NAT table will have been erased causing the phones to lose their dynamic connection to the VOIP server. To fix this, reboot your phone once your internet connection is working again.

My business hours have changed. How do I change the hours that my phone send my calls to voicemail?

The time is wrong on my phone. How do I fix it?

The phone are typically set to update their time against an NTP server once each day. If the date/time is incorrect it is usually when the phone is first configured. However, incorrect settings pertaining to time zone or daylight savings time could cause the time to be off by an hour. Report this problem to e-Tel so we can correct the problem.

I need to change the menu options that callers hear when calling my office.

Normally, e-Tel will handle changes like this but we can train you how to make these changes yourself.

Need Additional Help?

Contact us at 270-441-7799 or sales@etelonline.com