Email faq
My email say I am receiving 3 of 10 emails but I only get 3 and it downloads them repeatedly?
This is a frequent problem that occurs when a dialup customer has received a large email. Email was not originally intended to send large files. When this problem appears the email client will download the same emails repeatedly because the client cannot get past the large email in the Inbox.
The easiest way to resolve the issue is to login to VCI WebMail and remove the large email that is causing the problem.
Anyone having further questions about popups can contact VCI by contacting us at support@vci.net
How do I stop those annoying popups?
Popups are one of the most annoying items on the internet. They are like the web version of spam. Some people get more popups than others because they have spyware programs on their computer that watch what web sites they visit and popup an ad applicable to that web page. Some popups are displayed when you visit commercial web sites like Yahoo, eBay, HP, Amazon etc..
Fortunately, e-Tel can help you block some of the popups. Our e-Tel Gold service has a popup blocker built in. You can also use the popup blocker built into Windows XP SP2 edition.
If you don't use VCI Gold or don't have Windows XP SP2 edition you can install try one of the following options to help reduce the popups.
- Popup Blocker - If you are confident the problem is not caused by spyware you should install a popup blocker on your computer. Some popup blockers are free but most must be purchased. A free popup blocker can be found at PanicWare.com.
- Spyware - To stop the popups caused by the spyware you should remove the spyware from your computer. VCI recommends one of the following free spyware removal and detection tools to help you with spyware: AdAware and SpyBot
Anyone having further questions about popups can contact VCI by contacting us at support@vci.net
I get a lot of junk email. How can I stop it?
We highly recommend you install our free SpamWatch service on your email account. Most customers have found this service cuts their junk email by 75%. To activate SpamWatch login to VCI WebMail at http://www.vci.net and click the SpamWatch icon at the top. Then click Enable.
Need Additional Help?
Contact us at 270-441-7799 or sales@etelonline.com
https://www.etelonline.com
1515 Broadway Street, Paducah, Kentucky 42001, United States
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