e-Tel, LLC has provides Internet and telephone service to Western Kentucky. We are a small company with one goal � to provide a quality service at an affordable price. In addition to dial-up Internet and Local Telephone Service, e-Tel, LLC offers broadband Internet Services utilizing transport facilities of AT&T and the Paducah Power Fiber Network. e-Tel, LLC supports the Federal Communication Commissions Open Internet Order published on December 23rd, 2010 and are publishing this document in accordance with the Order.
OPEN INTERNET ORDER
The 3 basic principles of the FCC�s �Open Internet Order� are
NETWORK MANAGEMENT DEFINED
Wikipedia defines Network management as the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.
Provisioning is concerned with configuring resources in the network to support a given service. For example, this might include setting up the network so that a new customer can receive voice service.
e-Tel, LLC�s NETWORK MANAGEMENT PRACTICES
e-Tel, LLC does not monitor or log the websites our customers visit.
e-Tel, LLC does not prohibit the use of attachment devices or block competitor sites.
e-Tel, LLC does not restrict or rate limit users bandwidth during periods of network congestion.
e-Tel, LLC does restrict public access to core network equipment such as routers and switches.
e-Tel, LLC utilizes many commonly used Network Management tools to assess current and future bandwidth usage of our customers as well as to protect customers from aggressive threats that can result from Internet usage. Our primary management tool is the use of simple graphing software that allows us to monitor bandwidth usage of individual customers and the aggregate usage of bandwidth. These graphs allow us to assess the customers needs as well as assist customers in troubleshooting their Internet Connections. Graphing Software also enables continuous monitoring of our Network and alerts Network Personnel when a security event or network outage occurs.
As stated above, some Internet traffic is blocked to ensure the safety of our customers and help reduce spam email. Any e-Tel, LLC customer who is adversely affected by any of these security measures can request an exclusion. An industry standard method of blocking spam email is to block outbound TCP port 25. This is accomplished by blocking IP traffic from our customers to IP addresses not on e-Tel, LLC. The block is performed on our edge router. Customers needing to send emails to a non-e-Tel, LLC mail server should use TCP port 587. Another security technique utilized on our edge routers is used to block spoofed Internet traffic. e-Tel, LLC edge routers block Internet traffic with invalid IP source or destination addresses.
If e-Tel, LLC network staff become aware of an issue where a customer is transmitting traffic that violates e-Tel, LLC�s terms of service, causes a network outage, or severe network congestion, e-Tel, LLC will attempt to contact the customer and request the customer correct the issue or work with e-Tel, LLC to correct the issue. If e-Tel, LLC is unable to contact the customer or the customer is unable to correct the issue, e-Tel, LLC will temporarily suspend the user�s access until the customer has corrected the issue.
e-Tel, LLC�S BROADBAND SERVICES
ADSL is offered to residential & businesses using AT&T copper facilities. More information can be found at http://www.vci.net/services/dsl.php
Paducah Power Fiber runs through the main business districts of McCracken County, KY and is only available to Business customers. More information can be found at http://www.vci.net/services/fttu.php
All customers should be aware that speeds actually achieved are subject to the customer�s internal network configuration as well as e-Tel, LLC�s network and the transport network. Configured speeds assume optimum network configuration. e-Tel, LLC relies on www.vci.net/speedtest for accurate bandwidth speeds.
e-Tel, LLC�s terms of service are explained in the e-Tel, LLC user agreement published at www.vci.net/agreement
e-Tel, LLC blocks the ports below. These ports are commonly associated with Microsoft Windows vulnerabilities and various viruses and have previously caused network congestion or outages on the e-Tel, LLC network.
Outgoing Ports None Incoming Ports None