Zultys faq
I had to reboot my router and not my phones don’t work.
VOIP phone service is highly dependent on stable internet service. If your router is rebooted the NAT table will have been erased causing the phones to lose their dynamic connection to the VOIP server. To fix this, reboot your phone once your internet connection is working again.
Where do I obtain MXIE and ZAC?
MXIE: Download the installer from the web page of your MX which is provided by your system administrator.
ZAC: https://www.zultys.com/download-zac/
Why doesn't a phone number dial after entering the digits on the phone?
An action is needed such as picking up the handset or pressing the Speaker button on the phone or pressing the SEND key (like on a cell phone)
If I set my iPhone to DND (Do not disturb) will the Zultys Mobile client still work including ringin
Yes.
How do I transfer and conference calls from the physical phone?
Transfer – Blind: [Transfer] [Number] [Transfer]
Transfer – Supervised: [Transfer] [Number] [Send], announce call, [Transfer]. To cancel transfer, press [X] then press flashing line key to retrieve original call
Conference – Phone-based 3 Party conference – Press [Conference] while on call, enter number then press [Send], wait until call is answered then press [Conference]
How do I transfer a call directly to voicemail without the phone ringing?
Press transfer, enter *86 (ext. number), press transfer again.
Can I transfer a call to another number?
Yes, press transfer and enter the 10 digit number, press transfer again.
Can I manage my voicemails when I am away from the office?
Yes, you do not need to be at your phone to manage your voicemails. Several features of your phone service can be managed from a smartphone app. Download the “Zultys Mobile” app from the iTunes store or the Google app store. Login with your MXIE/ZAC username, password and use the IP address of your hosted PBX. After you’ve logged in go to the Voicemail option accessible from the menu at the top-left. Voicemails can also be managed by using the MXIE/ZAC program on a Windows or Apple computer.
I need to change the menu options that callers hear when calling my office.
Normally, e-Tel will handle changes like this but we can train you how to make these changes yourself.
Can I transfer a call to another number?
Yes, press transfer and enter the 10 digit number, press transfer again.
Need Additional Help?
Contact us at 270-441-7799 or sales@etelonline.com
https://www.etelonline.com
1515 Broadway Street, Paducah, Kentucky 42001, United States
Copyright © 2020 e-Tel, LLC - All Rights Reserved.
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